Reading Failures: Causes and Solutions
My device says there are uploads pending.
Leave the phone/tablet on with the Auguscope app open in an area with a strong Wifi connection. Keep the phone/tablet plugged in. If possible, adjust the device's settings so it does not go into sleep mode.
If you're still experiencing this error message when your device has a strong network connection, try to restart your phone/tablet. This will often solve the problem.
An "Upload Pending" error message typically occurs when there was an issue or interference while uploading your session. If you are experiencing this message on your device, you may need to initiate a data recovery.
Before attempting a data recovery, it is best practice to close the application and then re-open it. Do NOT log out of the application! Just go to your device's home screen and close the application by swiping or closing out. If this does not cause the pending uploads to continue uploading, the next step will be to initiate a data recovery.
Please take the following steps:
Go to the main menu (three stacked horizontal lines)
Click on "More" from the main menu
Click on "Recover Data"
Email [email protected] with the following:
A screenshot of the sessions tab (iOS) or visits tab (Android) that shows each building, it’s visits, and all recorded machines.
The machine names that are pending upload and require a recovery, along with the buildings they are in,
As well as the email address of the person that took the recordings.
Our team will review and follow up with you once the recovery is completed or we will inform you if additional steps are required.
"Recording not successful" error
First, please make sure the Auguscope itself is charged using the dedicated USB charging cable. Also, make sure that the cap is removed from the sensor magnet - you should see two protrusions at the end of the magnet.
When taking a recording, remember to avoid covers, guards, or other components that are attached to the machine and might experience excess vibration.
If this does not solve the issue, and you have no pending data uploads, then please close the app by going to the main menu, and clicking "log out." Then restart your phone and log back in.
Recording on Variable Frequency Drives
The Auguscope can record on machines with Variable Frequency Drives (VFDs). When first onboarding the machine details, the system will ask you whether or not the machine is on a Variable Frequency Drive.
The recording process is the same, but after recording, an additional input field will ask for the current output.
The recording can usually be taken during normal operating conditions. This depends on the size of the equipment and the load. If it's a smaller horsepower machine or a smaller percentage of load, the vibration data will be weaker.
It is possible to record the same machines at different frequencies for troubleshooting, but it is not always necessary.
The Auguscope app keeps telling me the sensor is misplaced and I need to re-record. Why do I keep getting this alert?
The most likely reason you are getting this message is because the device is sensing excess vibrations. This excessive vibration could also cause the Auguscope device's components to become loose. Therefore, we recommend that you confirm all of the connections are connected firmly to the sensor magnet and dual-function sensor.
The magnet will not stick to the machines.
Before applying the scope to the machine, remove the cap from the magnet. It can be hard to see the cap, so please remove it before attempting to record.
What if there is no Wifi/Cellular service where I am taking recordings?
You can take a recording even if there is no Wifi/Cellular service. After you complete the recording, it is important to remember to leave your phone/tablet powered on in a place with consistent Wifi. Ensure that the phone/tablet is plugged in and sleep mode is deactivated so the app has sufficient time to push the gathered data to the cloud.
What to expect after submitting a recording to Augury.
Once a session has ended and a recording has been submitted, the recording is sent to our Vibration Analysts for review. An initial machine health indicator is displayed, however, the instant result is not always as accurate as the final result and may change depending on what the analyst sees.
It is intended to provide instant general insight into machine health but users must keep in mind that it is not finalized at that stage and the final result should be obtained before making any serious maintenance decisions.
A detailed report will be emailed to the user within 72 business hours after the recording has been submitted.
When the device is plugged into my phone the battery LED keeps blinking and the device does not appear to connect.
Unplug the cable from your phone/tablet. Completely exit the app by going to the view on your phone/tablet that displays all open apps and swiping up or “x’ing”, out depending on your device. Reconnect your device and you should then be prompted to reopen the app.