If you encounter a problem while using the Auguscope, the following guidelines can help troubleshoot the problem.
A problem can be identified by the device’s LED lights flashing continuously, not turning off, not lighting up at all, or if the device does not connect properly to the Auguscope app.
First, make sure that the device is properly connected and that the Auguscope app is open.
Note: If the app is not open when connecting the phone, the battery LED light remains on.
If the device is connected properly, and the phone and app seem to function, the problem might result from:
Connectivity fault
Battery fault
Device malfunction
Follow the troubleshooting guidelines below. In most cases system operation will be restored. If none of the below guidelines help, contact Augury support.
Connectivity Problem
In case that one or both of the LED lights are flashing continuously, the reason might be that the Auguscope device is not communicating properly with the app. This can happen while connecting the device to the phone or during a recording activity.
Try restarting the connection process by doing the following:
Disconnect the Auguscope data cable connected to the phone.
Fully exit the Auguscope app and restart it.
Note: iPhone users can terminate the app by pressing the home button twice and swiping up the Auguscope app. Android users can terminate the app from the task switcher.
Confirm you are using the most up to date version of the app. If you are not, download the most recent version.
Re-connect the device.
Note: If the Auguscope app is not open you will be prompted to launch it.
If the problem persists, contact Augury support.
Depleted Battery
If the device’s battery is depleted, you will not be able to use the Auguscope. It is recommended that you avoid such situations by regularly charging the device. When the device charge is low (20%), the charging icon on the Auguscope app indicates that the device must be charged.
Malfunctioning Device
Consider the Auguscope faulty, if one of the following indications is evident:
While connecting the device to the phone, the device LED lights do not light up, even after having tried recharging the device.
While connecting the device to the phone, the device LED lights flash continuously, even after having tried reconnecting the device a few times.
While charging the device, the device LED lights do not light up, even after having tried reconnecting the USB charging cable a few times.
Data Pending
If you find you have data pending upload there are a couple steps you can take in order to resolve the issue.
Open the app in an area with consistent Wi-Fi connectivity.
If the data does not begin to upload, close the application then reopen it. When closing, do NOT log out. Just swipe or “x” out to close the application. If you log out the data will be lost.
If the data still does not upload, open the main menu, choose “More”, then choose “Recover Data.” Then email or contact support (through the in-application chat) with a screenshot and list of the pending machines and buildings. Support will then follow up with next steps.
Maintaining the Auguscope
Cleaning
Keeping the Auguscope device clean ensures a longer lasting working device. Clean the Auguscope with a soft wet cloth and mild soap. Do not use abrasives, solvents or alcohol.
The Auguscope device is waterproof and protected against dust. It is designed and tested to adhere to IP67 standards.
Warning: To prevent electric shock or instrument damage, do not submerge the device in water.
Caution: To prevent instrument damage, do not use solvents to clean the device.
Storing
When not in use, it is recommended to store the Auguscope properly inside a dedicated case or bag. For optimal battery performance charge the Auguscope periodically.
Caution: To prevent magnet weakening, attach a metal washer to the magnet’s lips when not in use.
Replacing Parts
To order replacement parts or additional accessories, contact Augury support.