A potential situation
Your device says there are uploads pending.
Leave the phone/tablet on with the Auguscope app open in an area with a strong Wifi connection. Keep the phone/tablet plugged in. If possible, adjust the device's settings so it does not go into sleep mode.
If you're still experiencing this error message when your device has a strong network connection, try to restart your phone/tablet. This will often solve the problem.
An "Upload Pending" error message typically occurs when there was an issue or interference while uploading your session. If you are experiencing this message on your device, you may need to initiate a data recovery.
Initiating a data recovery
Before attempting a data recovery, it is best practice to close the application and then re-open it. Do NOT log out of the application! Just go to your device's home screen and close the application by swiping or closing out. If this does not cause the pending uploads to continue uploading, the next step will be to initiate a data recovery.
Please take the following steps:
Go to the main menu (three stacked horizontal lines)
Click on "More" from the main menu
Click on "Recover Data"
Email [email protected] with the following:
A screenshot of the sessions tab (iOS) or visits tab (Android) that shows each building, it’s visits, and all recorded machines.
The machine names that are pending upload and require a recovery, along with the buildings they are in.
And the email address of the person that took the recordings.
Our team will review and follow up with you once the recovery is completed or we will inform you if additional steps are required.