Troubleshooting the Cordant Edge Gateway

Notify Augury support, mark this gateway clearly as ‘not in inventory’, and replace the GW with another unit.
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If added to the inventory in a timely manner, use it in another location; if not, record the SN and the reason you are returning it, and send it back to Augury.

Check if the GW has been mapped to a nearby location.
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If not found, notify Augury support regarding this issue, mark this GW clearly as ‘in use’, and replace the sensor with another unit.
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If the issue is resolved in a timely manner, use it for another location; if not, record the SN and the reason you are returning it, and send it back to Augury.

Give the apps the permissions it needs - location services must be on and give the app permissions to access location and nearby devices.
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Verify that all the antennas are connected correctly, and that the enclosure is intact.
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Standing close to the GW, check next steps based on your connectivity method (cellular / WiFi )
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If you still can’t connect to the GW, contact Support@augury .com

Check the cellular signal using your hazard-rated mobile device at the GW location.
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Verify that the antennas are connected correctly.
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Verify that the sim card is fully seated and active by sending to support the ICCID or IMEI (should be written on the sim card)..
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If all the above steps don't work, contact Support@augury .com

Verify the existence of the site-specific Wi-Fi network according to the PB00039 - RPro IoT Networking Requirements .docx
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Verify with the IT department that all the relevant ports are open in accordance with the latest Augury connectivity requirements, and that the WI-Fi MAC addresses have been whitelisted on the Wi-Fi.
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Verify that the Wi-Fi credentials have been entered correctly using the Augury app; look out for ‘ghost spaces’.
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If all above steps don't work, contact Support@augury .com

Go to the GW and verify that the GW is connected to a power source.
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Verify the power supply for the GW.
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Verify that the power supply is properly connected. See Connecting a Cordant Edge Gateway to a power source for details.
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Turn on the power and see if the light turns on.
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If all the above steps don't work, contact Support@augury .com