Possible issues and their solutions

The following table addresses some of the more common issues.

ISSUE	SOLUTION
All Led lights are off	Confirm the Cassia X2000 is plugged in, and the power supply is active. If the Cassia X2000 still does not turn on, contact support.
Wi-Fi Led is off - when trying to connect using Wi-Fi, there’s no Internet connection	Verify the existence of the site-specific Wi-Fi network. Verify with the IT department that all relevant ports are open as per the latest Augury connectivity requirements, and that the Wi-Fi MAC address has been whitelisted on the site Wi-Fi. Verify that the Wi-Fi credentials have been entered correctly using the Augury app. Resetting the Cassia X2000 may be required - disconnect and reconnect the power. If using an Augury Router, check that the router is powered and broadcasting the “Augury_Cellular” network. If all the above steps don't work, contact Augury support.
Internet connection (“4G" LED) is off when using a cellular connection	Check cellular signal using your mobile device at the Cassia X2000 location. Resetting the Cassia X2000 power cycle may be required - disconnect and reconnect the power. If resetting the Cassia X2000 doesn't help - contact support. If all the above steps don't work, contact Augury support. Verify that the Cellular dongle is in place and that the indicator is blinking green and blue. If the dongle indicator is not on, disconnect then reconnect the dongle (see the next section on verifying the cellular connection). If all the above steps don't work, contact Augury support.
Low internet connectivity (below -70dBm)	Check the Wi-Fi signal strength on-site near the Cassia X2000. Check if anything is blocking the line of sight between the Cassia X2000 and Wi-Fi router. Change the Cassia X2000 enclosure location for a stronger signal.
EP connectivity issues	Check if anything is blocking the line of sight between the Cassia X2000 to the EPs.
Cassia X2000 does not appear in the app	Check that Wi-Fi LED is blinking Green and that the Cassia X2000 is now available for connection in the Installation app. If the above step doesn't work, contact Augury support.

Verify the cellular connection

This is relevant when using a cellular connection

1: Remove eight top screw covers

2: Remove the top cover using a cross screwdriver to release the eight screws.

3: Verify that the modem indicator is blinking green and blue.

4. Install the top cap, tighten the screws and insert the top screw covers.

Understanding the Cassia X2000 Led indicators

Verify that the following Led indicators turn green when starting up the Cassia X2000.

LED	FUNCTION	STATUS	DESCRIPTION
PWR	Power status	On	Power on
Off	Power off
SYS	System status	Off	The system didn't start or cannot operate normally
On	The system is starting, going to reset, or cannot operate normally
Slow blinking	The system is operating normally
ETH	Ethernet status	Off	No Ethernet link
On	Ethernet link present
Blinking	Sending or receiving data
WIFI	Wi-Fi status	Off	Wi-Fi didn't start, is in disabled mode, or there's no Wi-Fi connection available
On	Wi-Fi is operating normally in hotspot or client mode
Blinking	Sending or receiving data
BT0/1	Bluetooth status	Off	Bluetooth chip didn't start
On	Bluetooth chip is operating normally
Fast blinking	Bluetooth connection set up
Slow blinking	Bluetooth scan enabled
4G	Cellular modem status	Off	USB cellular modem is not connected to X2000, or cellular modem works abnormally
On	1: PPPoE cellular modem: X2000 has connected to the cellular network 2: DHCP cellular modem: X2000 has connected to the cellular modem. NOTE: Does not guarantee cellular network
Blinking	1: PPPoE cellular modem: X2000 is sending or receiving data to the cellular network 2: DHCP cellular modem: X2000 is sending or receiving data to the cellular modem. NOTE: Does not guarantee cellular network connection
AC	AC online status	Always off	X2000 is offline on AC

Basic Node Troubleshooting

Installing the Cassia X2000

Introduction to the Cassia X2000

Pre installation instructions for the Cassia X2000

Registering and Activating the Cassia X2000

Basic Cassia X2000 Troubleshooting

Possible issues and their solutions

Verify the cellular connection

Understanding the Cassia X2000 Led indicators