Contact the support team via [email protected] or the Get Help tab on the top of the screen if this guide does not resolve or address the issue.
Before you Begin
Understanding some of the Node basic features before you begin troubleshooting will help resolve the issues faster and more accurately.
The Node Parts
Caution! NEVER disassemble the Node! It is extremely dangerous.
The Halo Installation App
Scan the QR Code with your Android camera to download the Halo Installation App. The App provides real-time updates on the Node’s connectivity status.
The LED Indicators
Node Troubleshooting is based on the LED indications, make sure you know them.
The LEDs of a Healthy Node
When a Node is working correctly, all three LED indicators will be green. The BLE flashes green as it communicates to the cloud, while the Power and Network indicators remain solid Green.
Troubleshooting Node Issues
Issue: All LEDs are OFF
This is a power supply issue. Take the following actions to resolve this.
Confirm that the Node outlet/Ethernet port connection (POE) is functional and is powering the node
Check that the node power cord male and female connectors are tight and locked
If power is available, power cycle the Node by unplugging it for 10 seconds and plugging it back in
Plug another device to the Node power outlet/Ethernet cable (POE). If the device is operating replace the Node.
If issues consist, contact Augury Support for advanced troubleshooting.
Issue: Network LED is Solid RED
This is a connectivity issue. Take the following actions to resolve this.
Confirm the network is available (Augury Cellular or Site Wi-Fi/Lan). If not, confirm power to the router and power cycle it.
Power cycle the Node by unplugging it for 10 seconds and plugging it back in
Inspect the Node for damage then ensure the antennas are correctly tightened.
If issues consist, contact Augury Support for advanced troubleshooting.
Issue: Network LED is Flashing GREEN
The node is in Hotspot mode. Take the following action to resolve this.
Hold down the mode button for about ~ 15 seconds until all the LEDs flash orange then red then turn off.
The Node will reset itself and change to Ethernet Mode if Ethernet is available. The Network LED will be turned Solid Green
Issue: Communication LED is Solid RED
The Node is experiencing Bluetooth communication issues. Take the following action to resolve this.
Power cycle the Node by unplugging it for 10 seconds and plugging it back in. If the status does not change replace the Node.
Open and download this quick guide by clicking on the attachment below.