Prerequisites
We highly recommend reading the ״Introduction to IoT Health Information״ article to learn about the different alert sources in the platform, when how to view them, how to access assistance, and more.
Introduction
in this article, you will learn how to read, understand, and respond to IoT alerts.
You can access and handle various alerts on the four different types of network devices: EP, Node, Routers, and Access Points.
Our IoT monitoring system detects issues affecting the connectivity status and the functionality of the IoT devices or issues that might affect them soon.
The status of the installed IoT devices is visible across various relevant areas in the Augury platform and provides an indication of the device connectivity status:
Is the device online and functioning properly
If the device has an issue that needs to be addressed to restore proper connectivity
If the device's connectivity is affected by issues from other devices.
When we detect an issue, we will provide you with the relevant information to solve it.
Router and Access Point statuses
Alert | Description | Required actions |
Router Not sending data (1)
| A problem with the router is blocking the connection with the node. No data from this Router was received within more than 12 hours | Check for issues on the relevant router to restore connectivity. If the router is provided by Augury (the information is available under the “Information” tab (2)) The following article can be of assistance: |
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Access Point Not sending data
| No data was received from this Access Point within more than 12 hours | Inspect the access point and verify it is connected to the power source. |
Node statuses
Status | Description | Required actions |
Not sending data |
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Registered without mapped endpoints: | The Node has no linked machine to it | Nodes with this status can be:
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Offline - Router issue | Data from this node cannot be accessed due to a router issue. | Address the linked Router issue. |
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Endpoint and battery statuses:
Note: If a node or endpoint replacement is required, ensure you verify the correct device type matches the machine and environment characteristics based on the “HW compatibility diagram.”
Status | Description | Required actions |
Not sending data | No data samples were received from this endpoint in more than 12 hours. | Inspect endpoint:
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Invalid data | Data from this endpoint has an issue that affects monitoring capabilities. |
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Out of position | The endpoint may have moved, rotated, or fallen.
Tip: | Locate the EP if found fallen or loosely mounted -
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Endpoint and battery statuses- continue:
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Offline - Router issue | Data from this EP cannot be accessed due to a router issue. | Address the issue on the linked Router. |
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Offline - Node issue | Data from this EP cannot be accessed due to a node issue. | Address the issue on the linked Node. |
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"Low Battery" | Plan battery replacement | Make sure you have an available battery for replacement". |
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Drained battery The battery level is critically low – a new battery is needed. "Low battery” |
Note: The new battery status may take up to 30 minutes to appear on the Augury platform. | Change battery Replace the drained battery of this endpoint to avoid connectivity issues. For 2nd generation battery replacement kit (KT00019), click here.
For 1st generation battery replacement kit (KT00020), click here. |
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Power Cycle the Endpoint: Note: After a while, the light will stop blinking to conserve battery. |
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Recommendation
Please refer to the “Required actions” field in the IoT Health tab and on the machine's IoT status page for each device's recommended action.
