Introduction
Augury displays the machine’s health statuses and actions requiring your attention.
Handling the statuses and maintaining the IoT equipment are the keys to getting the best analytics and diagnostics for your company, saving you time and money on Machine Health maintenance.
NOTE: An instructional video is also available to Introduce and respond to IoT health alerts.
The IoT health alerts are available from four platform locations
Alerts from the Home page
Alerts from a Machine page
Alerts from the Building page
IoT Health tab
Home page
The first place you see IoT health alerts is the “Home page.”
In the “Updates” section, are the IoT notifications that were also sent to your email.
Under “Open tasks,” are the number of critical IoT alerts - on Nodes and Routers.
You can view and access the IoT alerts information by clicking “View details.” - you’ll be directed to the IoT Health tab.
From the IoT tab, you can view the entire hierarchy of IoT status, including the Routers, Nodes, Endpoints, and batteries.
Click here to drill down to the tab’s details.
Statuses from the Machine page
You first see the current IoT alerts when hovering the alert icon at the top of the page (1).
The following example shows two EPs that are not sending data (2).
Clicking the “View full IoT status” takes you to the machine’s IoT status page (3).
Extend “Machine and IoT information” to view this machine's characteristics alongside its IoT status and details (4).
All machine devices and their statuses can be found on the right-side panel (5), including serial numbers, connected nodes, and batteries.
Clicking the “View full IoT status” link (6) takes you to the IoT Status page.
From there, you can get additional information about the IoT devices.
Clicking one of the devices rows opens the device information on the right-side panel with the required actions and access an instructional guide.
Clicking on the “Information” tab displays additional information about this device, including photos to help you locate it, its location and position, connected nodes, network owner, and more.
Scrolling down from the “Machine page” to the Planes section (7) also displays EP issue indications if those exist.
Status from “Building Breakdown.”
Another location from which you can get the IoT status indication is the “Building Breakdown.”
Under the “Last recorded” column, an indication is available if there are any issues with one of the devices.
“IoT health” tab
“IoT Health” tab
The main source of the IoT information is under the “IoT Health” tab.
From there, you can view and access all the IoT alerts and Device information, get required actions to solve the issue, and access the guide (“how to” instructions).
IoT tab information.
You can view and handle the four alert types from the IoT tab.
Router (1) | Nodes (2) | Endpoints (3) | Batteries (4)
1. Router Alert
By scrolling down, you see the router alert details; the following information helps you locate and understand the alert issue.
Device (1) - The device name and SN.
Location (2) - The device location: clicking the link directs you to the building location
Status (3) - Shows device IoT status and, if there are - the issues affecting it.
Required actions (4) - What is the recommended action?
Connected nodes (5) - Hovering over the info icon shows the nodes connected to this router.
Last valid date (6) - When was the last valid data sample received from this device
You can browse back and forth in the alerts if there is more than one alert (7).
Clicking the alert opens the right-side panel >> “Device status” tab, including a link to a relevant article and additional information for this alert (8).
Clicking the “Information” tab displays the router information (9).
Go to the “Understanding IoT Health Status” article to learn more about working with the alerts.
2. Node Alert.
Nodes transfer their data via Augury-supplied cellular routers or site-supplied Wi-Fi.
This impacts the troubleshooting actions.
By scrolling down the IoT tab to the Nodes section, you see the node alert details, the following information helps you locate and understand the alert issue.
Device (1) - The device name and SN
Location (2) - The device location: clicking the link directs you to the building location
Status (3) - Shows device IoT status, and if there are - the issues affecting it
Required actions (4) - What is the recommended action?
Connected nodes (5) - Hovering over the info icon shows the affected machines connected to this node.
Last valid date (6) - When was the last valid data sample received from this device
You can browse back and forth in the alerts if there is more than one alert (7).
Clicking the alert opens the right-side window >> Device status tab (8), including a link to a relevant article and additional information for this alert.
Clicking the “Information” tab displays the node information (9).
To learn more about working with the alerts, go to the following articles:
3. Endpoint and battery statuses.
The Endpoint (EP) and battery alerts are displayed on the same EP row.
You can see the status of a specific EP and its battery from here.
You see the EP and Battery alert details by scrolling down to the EPs section.
Device (1) - The device name and SN.
Location (2) - The device location: clicking the link directs you to the building location.
Status (3) - Shows the device's IoT status and, if there are - the issues affecting it.
Required actions (4) - What is the recommended action?
Battery (5) - Displays the EP battery status. If a battery is drained, you get an indication and “how to replace battery” instructions.
Last valid date (6) - When was the last valid data sample received from this device.
You can browse back and forth (7) in the alerts if there is more than one alert.
Endpoint status.
When hovering over a device, you get the EP's exact details, location, and image, assisting you in locating the EP.
Under the status column, you can find the open EP issues, like “Out of position, Offline, Drained battery,” and more.
Go to the Understanding IoT Health Status Alert article to learn more about working with the alerts.
Email notification:
When Router and Node alerts are prompted, you receive an email notification with the affected devices directing you to the relevant page.
We cover email notifications for Routers, Access points, and Node alerts.
Email notifications for EP / Battery alerts are included in the weekly IoT alert email report (CSV).
You can subscribe to the Weekly IoT Hardware status email, which includes additional IoT issues.
The notification preferences can be set from the Notification tab on the user settings page.
Generate CSV / Filter
Toggling the "Only IoT devices with alerts" enables you to streamline your troubleshooting efforts by focusing on devices that require immediate attention.
Click “Generate CSV” to extract the alerts in printable format, Including additional information on the devices.
