General FAQs

At what point does a machine in monitor just become its normal state?

Never. A machine in Monitor may have serious fault conditions which should be addressed to lower the vibration and increase the life of the worn components. However, it will not be placed in Alarm or Danger unless the risk of a failure is high. Machines can sometimes run with monitor conditions for years, but they are still outside of Acceptable standards and have issues that will reduce the design life of the machine components.

Can I see spectrum data on my MH SE equipment?

No, spectrum data is not available for MH SE assets. Users can access spectrum data on equipment monitored by MH CR.

Do we own the hardware?

Yes, you own the hardware! It belongs to you.

Does Augury own the data or do we own the data?

Great news – you own the data too! It’s your valuable information. We require a perpetual license to use the data, but only to enhance our algorithms and processes.

How do I adjust the alarm sensitivity?

Augury sensor alarm sensitivity can't be adjusted. The AI algorithms don't set the machine health status, rather the vibration analyst does. The analysts follow standard best practices relating to severity assessment which is based on the risk of failure, not simply a strict amplitude level as with a threshold-based system. The vibration analysts consider the machine type, the historical data, the rate of change, the fault type, and the criticality among other factors to make the severity assessment. If you have a particularly critical machine you would like the analyst to err on the side of caution on, in any borderline situations, please notify them.

However, user-set thresholds can be set and adjusted but should only be done in conjunction with your RSM to ensure the best results since, in 99% of cases, there isn't a need for a manually set threshold due to the precision of the AI. Our research shows that the Augury system produces 20% fewer false alarms than threshold-based systems while at the same time maintaining 99% accuracy against misses. If you have concerns about your thresholds please contact your RSM.

How do I use alerts that I get from SE equipment?

The SE alerts are designed to notify you of potential health changes to the health of their equipment by flagging unique changes in various mechanical and vibrational parameters.

In order to filter out alerts that are not indicative of a real deterioration in the machine's health (e.g. a one-time event that causes the vibration levels of the machine to increase sharply), and identify the alerts that should raise concern, we have created a step-by-step wizard that can walk you through the process of reviewing every alert on SE.

Read more about how to use the MH SE Wizard here.

How long does it take to get machines out of baseline?

Machines with Alarm and Danger conditions are likely to be baselined within a few days to give you as much warning as possible. Because we have such a large library of machine faults and failure modes, we can begin detecting many potential faults even before baselining is completed. Some machines will come right out of baseline with recommendations for improvement for existing faults. Machines without serious conditions are allowed to run for longer, perhaps up to a month so we can collect more data and provide the most accurate initial status. Your customer success manager will typically schedule a baseline review two weeks after installation.

How many hours of storage capacity does the EP have to hold data if it loses connection to the Node? Same question for the Node if it loses connection to the internet.

Each EP can store 8 hours of data (in case Bluetooth connection is interrupted between the EP and Node). Assuming the Node is supporting 16 EPs, each node can store over a month of data (in case the internet connection is interrupted).

How often is the data captured and when?

Our standard sampling rate is once per hour, with vibration, magnetic, and temperature data captured by Augury sensors. We can vary this rate in some circumstances, sometimes increasing it for specific troubleshooting and analysis purposes. As we continue to improve our algorithms we explore other approaches to sampling that vary in frequency or length either to improve coverage of non-standard machines or reduce data transfer and power requirements.

How quickly should we receive feedback from your reliability team/VA?

Both the reliability success team (RSM) and the vibration analysts (VA) teams at Augury strive to address feedback within 24 hours. Urgent tickets, such as potentially dangerous observations, are prioritized over non-urgent requests, such as a repair. Non-urgent requests received on weekends or during nighttime hours will be addressed on the next available business day.

Is Augury capable of integrating with CMMS?

Yes, Augury can be integrated with almost any CMMS platform including SAP, Infor, Maximo, Maintenance Connection, and many more.

See more answers to FAQs on the CMMS integration in the article below.

Is there any way we can download the fault cards that I can share with the team/contractors?

On the building page, you can export using the three dots in the top right “building report”. This will capture the diagnostics for the machines held within a given building and send a pdf to your inbox. Ultimately, the pdf can be shared from there.

What are the most common types of faults?

Augury's AI-driven diagnostics analyze 850+ unique machines feature sets per machine. Using these features, our algorithms are trained to capture what fault is developing, how to fix it, and when to take action. 10 most common types of faults are:

• Bearing Wear
• Misalignment
• Mechanical Looseness
• Resonance
• Coupling Deterioration/Wear
• Electrical Faults
• Radial Imbalance
• Rotating Mechanical Looseness
• Bearing Lubrication
• Cavitation
• Belt Wear

What is baselining?

Baselining is a period of sampling (typically 2-3 weeks) where an asset's patterns of normal behavior are established. Once connected and sending run data, machines are immediately covered by several of Augury’s algorithms, with others becoming active later. Machines likely to be in Alarm or Danger are flagged by the algorithms and baselined quickly (typically within days) by our VAs to reduce the risk of failure.

Machines not flagged by the algorithm as high risk are allowed to run for longer, typically 2 weeks but sometimes even a month before an analyst or the algorithms set a baseline status. The machines are still being actively monitored during that time. This ensures an accurate status based on many operational modes while mitigating the risk of failures.

What happens if I don't identify a problem with the machine after being alerted?

If you're using Halo CR, log the findings of any inspections as an observation on the applicable machine page inside the platform. The message will be routed to the vibration analyst assigned to the account who will assess the data again with the additional information in mind and reply as necessary, often with additional maintenance practices.

What is a high confidence anomaly?

A high confidence anomaly is one that is more likely to be true. Like all other detections, it will be reviewed by our Vibration Analyst team and they will update the health status if needed, however, since the algorithms confidence is so high, we send these detections directly to our customers in the form of emails to mitigate the risk of a failure while they are awaiting Vibration Analyst review. If your site has vibration analysis savvy experts, they can review the data themselves and if not, some basic inspection or information gathering can be done by any maintenance or operational personnel to try to identify if a serious condition has developed which demands intervention. If it is not clearly obvious following a basic inspection, just wait for the Augury Vibration Analyst to review it.

What is a rapid cliff detection?

A cliff is a type of anomaly detection algorithm that seeks to identify significant changes in short periods of time. The Rapid Cliff detector looks at 4 hours of data and compares it to the prior week's data. If the change is significant enough it will trigger a detection. Like all other detections, it will be reviewed by our Vibration Analyst team and they will update the health status if needed, however, since the data is changing significantly in such a short period of time we send these detections directly to our customers in the form of emails to mitigate the risk of a failure while they are awaiting Vibration Analyst review. If your site has vibration analysis savvy experts, they can review the data themselves and if not, some basic inspection or information gathering can be done by any maintenance or operational personnel to try to identify if a serious condition has developed that demands intervention. If it is not clearly obvious following a basic inspection, just wait for the Augury Vibration Analyst to review it.

What is the typical amount of time a VA has to update a health status?

On average VAs review algorithm-generated tickets within 24 hours and customer-generated tickets within 28 hours.

A VA might update a health status for several reasons:

• The machine is in baseline
• The customer logged a repair or observation triggering the VA to look at the machine.
• The algorithm detected a fault or anomaly generating a ticket for the VA to review the machine
• A threshold that the VA set was crossed.

There are different time goals for the VA to resolve each scenario.

Where can I see my Asset Lists?

Your monitored machines can be viewed by selecting the “All Machines” filter from the “Machines to Notice” tab on your platform dashboard. Alternatively, you can view your monitored machines from the “Facility Breakdown” tab.

If you are working on an asset list for machines you plan to add to the program, reach out to your Solutions Architect on the Augury team for help. You can also access the asset list template here.

Who are my key contacts at Augury?

Your Account Executive (AE) is responsible for helping with new sales, contract questions or any of the business-related aspects of the partnership.

Your Customer Success Manager (CSM) is responsible for ensuring your account as a whole is getting what it needs to be successful and report that success internally to your company. You can contact them about renewals, adoption/engagement metrics and reporting, ROI reviews, and other account-related questions.

Your Reliability Success Manager (RSM) is responsible for answering diagnostic questions, platform-related questions, and questions about reliability.

Your Vibration Analyst (VA) Team reviews every detection from our algorithms ensuring that final diagnostic results are as accurate as possible. They can be directly reached anytime by logging a repair, observation, or comment in the machine thread.

Your Support Team is accessible via support tickets which you can see how to submit here. They can help you with questions pertaining to connectivity, platform issues, and hardware or material needs.

Additional questions?

For additional information, please reach out on the community or contact your Augury Customer Success Manager.