Augury’s alerts represent an update on a machine’s health status that require your attention and action. Every health status update has three elements that are meant to help you understand how to assess and address it:

You’ll be notified on new alerts via email or text message (per your preference), and via your Machines to Notice dashboard on the Augury platform.

When receiving a notification on a new alert, the first thing to do is visit the machine page to better understand the problem and start investigating.

Review the machine status description and findings to learn about the urgency of the alert and the specific issues detected.

Click on “Recommended Actions” to review the possible causes and recommended treatment added to each fault, and evidence to the faults that can be seen on the data features' trends.

Use the recommended actions to plan how to investigate the alert.

The findings and results of the physical inspection done on the machine should be logged by you and your team as observations to the platform, which will then be reviewed by Augury's experts.

Once reviewed, you'll receive an email with a link to the review summary on the platform, which will include recommendations for the next steps. With the information provided, you can plan how to resolve the problem.

Once a corrective action was made, log a repair to the platform. The repair will be reviewed by Augury's experts and you'll be notified about it via email.

In case the repair solved the problem, the machine health status will change.

In case the actions performed did not solve the problems, follow the recommended treatment list or reply to the thread and ask us for additional recommendations.

Click through the interactive demo below to walk through an Alert, from Monitor back to Acceptable. You'll also review the following 👇

Correctly addressing machine alerts on the Augury Platform is important to ensure that everyone on your team:

This platform update streamlines the workflow for addressing machine alerts, making it easier and more intuitive to document responses.

1. Easily add events directly from the Machine Page or the Machines to Notice Page.

2. Hover over an “Unaddressed Alert” notification to access a drop-down menu with the three available event types.

3. Select and add an event type

What does the color coding mean?

When a visual inspection of equipment in response to an alert reveals nothing obvious, use this to provide inspection findings and prompt Augury for a machine alert reassessment or to add further diagnosis clarification.

Use to provide information surrounding observed endpoints that you believe are related to the machine health status or for which you need assistance from the Augury Support team.

Following visual inspection of the machine in response to an alert, add inspection and planned repair details, including the projected date of the repair. Users will receive a reminder on the Machines to Notice page when the planned repair is due to be submitted for Augury's review.

Following a machine repair, add details on what was done including any other observations in order to receive feedback on the correction action performed.

4. Event updates for each machine alert are clearly presented on the Machines to Notice page providing visibility to the entire team and ensuring no alert is overlooked.

For additional information, please reach out on the community or contact your Augury Customer Success Manager.