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Where to find the help center

Access the help center and its articles

Augury’s help center

  1. The help center provides written documentation on how to successfully use Augury.

  2. Use the Search option to quickly find the information you're looking for.

  3. The help center is divided into "collections," each one dedicated to making you an expert in that subject.

Access the help center from the Augury web console

For direct users

  1. To search and access the help center content, click ? on the top bar to open the Help and Support widget or the Chat icon at the bottom right of your screen.

  2. You can use our Support AI assistant to find the answers you need. Click Chat with us and then ask your question in plain English. The assistant goes through all the articles and provide detailed answers. You can then refine the question as needed. If you don't find the answer the AI will direct you to the support team.

  3. Use the search bar to access all the help center articles directly from the widget.

    1. Start typing and the articles that fit your search string are listed.

    2. Click the right arrow (>) to view an article. Click the left arrow (<) to go back to the list.

  4. Click Help Center to open the table of contents for the help center in a new tab.

  5. Click Latest product releases to open the What's New collection of monthly release notes in a new tab.

  6. Click Request support to open a support request form in a new tab.

For partner users

  1. Click ? on the top bar to open the Help and Support widget.

  2. Click Help Center to open the table of contents for the help center in a new tab.

  3. Click Latest product releases to open the What's New collection of monthly release notes in a new tab.

  4. Click Contact Us to leave us a message.

Access the help center from the mobile apps

The following directions are for displaying help & suport. The options available are detailed under the Web Console section above.

For direct users

To open the help widget,

  1. For the Augury app, tap the 3-line action menu at the top right of the screen and then tap Help and Support.

  2. For the Halo app,Tap the 3-line action menu at the top left of the screen and then tap Contact us.

For partner users

To display the help & support pane:

Augury app

  1. Tap the 3-line action menu at the top right of the screen and then tap Help and Support.

  2. The help pane scrolls up from the bottom of the screen.

Halo app

The experience for partner users is the same as for direct users.

  1. Tap the 3-line action menu at the top left of the screen and then tap Contact us.

  2. The help widget opens.

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