This article describes the process of returning unused or damaged materials to Augury after installation and/or maintenance is completed.
Process steps
Before conducting installation and/or maintenance activities, you MUST retain ALL original packaging of unused materials so they can be returned to Augury.
Augury does not provide additional return packaging for the materials you have received. Keep boxes stored safely until the installation or maintenance work is completed.
After completion of installation and/or maintenance
Return of materials must be completed within 48 hours of completion of installation or maintenance.
Step 1 - separate materials
Separate materials into the following categories:
GOOD – these materials will be sealed, unopened parts.
BAD – these materials will be used, opened, or damaged (if there is a question about the quality of the materials, assume it is bad and label it as such).
Step 2 - complete form
Complete the Return Materials Template (attached at the end of this article) and sent as an attachment to the Materials Return Process email by your Project Manager).
To complete this form, the following information needs to be entered for each item being returned:
SKU
Quantity
Condition of the item being returned (i.e. Good or Bad)
Step 3 - box returns
Label as many boxes as needed GOOD, and place all the good items labeled on the Return Materials Template in this box.
Label as many boxes as needed BAD and place all the bad items labeled on the Returns Materials Template in this box.
Label each box with the Sales Order Number provided in the email with the Return Materials Template.
Securely seal each box once they are completely packed.
Number each box that being returned with # of #. Example: If you are sending a total of 5 boxes, label each box as 1 of 5, 2 of 5, etc.).
Measure each box and record the dimensions (this is included in the email you send to your Augury Project Manager/ Customer Success Manager or Customer Support Manager).
Step 4 - contact Augury
Within 48 hours of installation and/or maintenance completion:
Email your Augury Project Manager to schedule the material pick-up. Include the following information:
Number of boxes in the pick-up.
Provide the dimensions of each box being shipped.
Date the materials will be ready for pick-up.
Attach the Return Materials Template to the email.
Step 5 - return materials
Return label(s) will be sent via email.
Print the return labels.
Place it on the boxes being shipped.
When the courier arrives, hand off the boxes to be shipped.
If boxes are palletized, be sure to acquire the shipment ID from the courier at the time of pickup.
Share the shipment ID with the Project Manager, Customer Success Manager, or Customer Support Manager.
For more shipment questions, see the Ordering spare parts article.