FAQ: How Do I Perform Maintenance on the Augury Equipment?

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Samantha Isin
edited August 2023 in Ask a Question

Proactively maintaining the program is key to ensuring long-term success for your site. In the realm of Maintenance, just like the changing seasons, there will be occasions when batteries need replacement, nodes require troubleshooting or an Endpoint needs remounting. By incorporating these actions into your maintenance routine, you're actively contributing to the long-term success and efficiency of your site.  

To access Augury Maintenance Documentation in the Endpoint Community, simply click on the Knowledge Base tab located at the top left-hand corner of the screen and select Maintenance or other relevant section. Here are some quick links to get you started with common types of documentation:
 

Track IoT Health

Accessing IoT Alerts and Status Updates 

Basic Node Troubleshooting 

Endpoint Maintenance

Replace an Endpoint 

Halo Endpoint Battery Replacement (KT00019) 

Halo Endpoint Battery Replacement (KT00020) 

Replace a Node

Replace a Node Via Installed tab 

Replace a Node Via Field Job tab 

If you encounter any challenges along the way, don't hesitate to reach out to us. We'll provide you with the support you need, guiding you every step of the way.

What other types of Augury documentation would be valuable to you in maintaining smooth equipment operation?

Comments

  • Jorge Murillo
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    You might already have this in your toolkit, but consider having a set of guidelines for removing and handling endpoints when just replacing an asset. Integrating a QR code that links to these recommendations could be valuable for the team on the floor, to ensure proper handling during the transition to a new system.

  • Samantha Isin
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    @Jorge Murillo I love this and having a QR code that links to the documentation for the team on the floor is a project we've been thinking about for a while! Thank you!

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