Developing Trust - The Big Win
In this community there are several discussions related to gaining trust and ultimate adoption of the Augury alerts and platform overall. Addressing the trust factor is a natural part of the implementation process and should be deliberatly and purposely part of the onboarding, communications and training of the operating personnel.
Early on in my company's Augury adoption there were several instances where alerts were generated due problems or failures related to maintenance systems or practices, specifically in the areas of lubrication. Either failures in the lubricating equipment (tubing leaks/breaks, contamination in lubricant, applicator failures), or routes missed or not included within the prescribed PM. These identified failures provide a spotlight where current practices themselves may need to be assessed for effective and sustainable operational impact.
In this case, challenging the lubrication program overall became a secondary impact - all assets identified, all routes and schedules documented, all equipment serviced and all personnel trained. Simultaneously, a tertiary initiative was triggered to ensure proper lubricants are specified, procured, stored (oils filtered), labled and managed to ensure specific use.
This is an example where "thinking beyond the fix" enables an environment for continuous improvement. Trust comes from both the change management component of new/different insights from the Augury platform and from the interractions of the workforce with each other. In the case of Machine Health and realizing the benefits from Augury's continuous, condition-based monitoring, challenging the "why" is critical for success and trust as it ultimately falls upon the routine practices to sustain the operation.
I'd love to hear other examples where the Augury Machine Health insights have identified shortcomings in your current practices and ultimately built trust within your organization.